Cancellation policies and refund rules for photo studios
Clear expectations,
even when plans change.
Configure refund percentages by time before the session, customer cancellation and expiry of unpaid bookings. Put your studio’s cancellation policy into the booking and payment workflow.
Give the team a consistent way to handle cancellations. Define refund tiers and show customers an estimate before they cancel. Automatic refunds and the expiry of unpaid reservations have separate controls, so you choose which steps to automate.
01
Define the studio policy
Set time-based refund percentages and decide whether customers may cancel through their private link.
02
Review before cancelling
Customers see the applicable rules and estimated refund before confirming cancellation.
03
Follow the outcome
Track the cancelled booking, target refund, provider result and notification history.
01
Express your studio’s cancellation policy.
Manage refund percentages and cancellation access from settings.
Allow staff to cancel a booking and choose whether to apply the configured cancellation rules.
QUESTIONS, ANSWERED.
A few things
to know before you start.
Can I define a free-cancellation deadline?
Yes. For example, set a 100% refund of the amount paid until 72 hours before the session. Rules use time before the appointment and a refund percentage, calculated against actual payments received.
Does cancellation always trigger an automatic refund?
Only when automatic refunds are enabled. The system requests the applicable refund through Stripe. Inconsistent payment records or another pending refund require review. Refund estimates remain available when automatic refunds are disabled.
Will a booking expire if the payment message never arrived?
Known delivery failures and unresolved payment states are not treated as ordinary unpaid bookings. The automation checks delivery and payment conditions before expiring eligible reservations.
