Customer records and enquiry management for photo studios
Remember the details
that make service personal.
Keep customer contact details, session history, notes and language together. Review contact forms and AI chat conversations, with optional AI summaries, classification and suggested next steps.
Give returning families and first-time visitors an informed welcome. Look up customer records and previous sessions, then work through incoming forms and chat conversations. AI helps organise the information; your team makes the decisions and handles follow-up.
01
Keep the customer context
Record contact details, language and notes, and review session history and original enquiries.
02
Understand what needs attention
Filter by status or enquiry type and, with AI connected, review summaries and urgency.
03
Follow through and hand over
Move work from new to in progress to resolved, preserving context for the next visit.
01
Keep the essentials of every customer relationship.
Organise contact details and previous sessions for quick reference.
Show a suggested next step for the team and allow the enquiry to be analysed again.
Requires the studio’s DeepSeek API connection. Staff should review AI analysis.
QUESTIONS, ANSWERED.
A few things
to know before you start.
Can I review contact forms and chats together?
Yes. The enquiry screen includes both and can filter by source, status and language. When a chat is linked to a booking, that relationship is available too.
Does enquiry analysis automatically reply to emails?
No. It provides summaries, categories, customer wishes and suggested next steps for staff. The website’s conversational AI assistant is a separate feature; enquiry analysis is not an automatic email reply system.
Can I use customer records without an AI connection?
Yes. Customer details, session history, original enquiries and work statuses are available without AI. Automated analysis requires the studio’s own DeepSeek API connection.
