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05 — Customer records and search for photo studios

Less searching. More time with your customers.

Bring contact details, language, family names and booking history into a practical starting point for studio service.

Join the Founders PilotCapabilities and scope ↓
Family recordTsumira Foto
Sample familyFamily record
Mother
Father
Daughter · 5
Son · 3
For their next visit

Pale pink kimono last time. Shichi-Go-San for both children this year.

Illustrative example with a fictional family
A moment from studio life.

“We came for a family photo a few years ago.”

Search using a household or child’s name when the primary contact is not immediately clear. Review their profile and bookings while discussing the next appointment.

What this makes possible.
01

Keep the contact essentials together.

Save name, email, phone and language. Update changed contact information from the customer profile.

02

Find the family, not just the primary contact.

Search by primary name, email, family name or a recorded relative’s name, with booking counts available for context.

03

Protect linked history.

Duplicate primary emails are prevented, and customers with booking or conversation history cannot simply be deleted.

Make it part of your day.
  1. 01

    Create the record

    Enter contact details and enable a family record if needed.

  2. 02

    Save useful context

    Record their language and ongoing preferences.

  3. 03

    Find and follow up

    Search, review history and continue to a new booking.

Capabilities and scope

Name, email and phone
Create and update customer contact details for session communication.
Customer language
Record the customer’s language as context for communication.
Protect linked customer history
Prevent duplicate email records and restrict deletion when a customer has linked bookings.
Questions & answers

Before you bring it to your studio.

Can I bulk-import an Excel file?

This feature covers registration, editing and search. It does not provide automatic Excel migration; discuss migration needs during onboarding.

Are records with different emails merged automatically?

No. Check the intended primary contact and family relationships before creating records.

Does every relative need a login?

No. Recording family information does not require a separate customer account for each person.

Bring the next part of service together.

Back to customer care →
06

Customer conversations and email history

Start from customer records, confirm the saved recipient, use language-matched templates and follow sending state and online replies.

Explore this feature
07

Enquiry management for photography studios

Review forms and chat conversations, track new, in-progress and resolved work, and find the next enquiry between sessions.

Explore this feature
01

Family records for photo studios

Keep names, relationships, birthdays and personal preferences in one family record, ready for the next visit to your studio.

Explore this feature
Tsumira Foto · Founders Pilot

Make the next welcome feel like their studio.

Picture your own families, your team and your next appointment. Start exploring personal customer care in the Founders Pilot.

Join the Founders PilotPlatform access is expected to be free through June 2027.Browse all features →